Refund policy

We want you to love your purchase. However, if you purchase an item that you are not satisfied with, please return the unworn, unused product with the original tags still attached within 7 days of receiving it.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns time frame.

We reserve the right to not accept the item back if we feel that the item has been used or if the item has been damaged e.g. make-up or tan stains etc. 

Returned items must be received by HAEL XIII within 5 business days of our authorisation email. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund/exchange for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

All sale items are final.  We do not accept returns on sale items.

Items purchased during a promotional event such as Flash Sales, Promo Codes, etc can be returned for an exchange only.

Orders placed using Afterpay are not eligible for a refund but can be returned for an exchange.

HAEL XIII is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of your tracking number. Returned items must be sent by a prepaid method of shipping.

Please Note: If you require a refund, we only refund the cost of the product being returned.

We do not refund initial postage, nor do we cover the cost of postage for products being returned.

How do I return an item?

If you are wanting to exchange an item that you have purchased, please send an email with your request to: admin@hael.com.au

A pre-paid post bag must be sent back with your return already filled out with your address so we can re-send the exchange.

If a post bag is not included, we will contact you prior to sending your exchange for postage payment. 

WE DO NOT ACCEPT RETURNS ON ANY HEAD WEAR, HEADPIECES OR FASCINATORS, SWIMWEAR, JEWELLERY OR CLUTCH BAGS.

All jewellery and head pieces cannot be excepted back due to health and safety reason.

We offer refunds and exchanges except for the above stated (provided that the item is still in stock).